All in all, I'd find it hard to recommend any other bike shop in the area over this one.
Answered all the questions I had and did not make me feel stupid for not knowing them. Helped me pick out a helmet that fit what I needed and looked awsome. I asked about check up for new bike ( air pressure, tire condition, lube for moving part's, and etc.) He told me the prices and that sometimes it can go from 20 - 50 depending on what he has to do. I like how upfront he is nice shop.
A genuinely kind-hearted and helpful shop. The manager took the time to help my tiny sister find an appropriately sized bike and spent over an hour talking with her about her bike trip plans. The very next day my girlfriend stopped by to buy a tire and the manager was kind enough to teach her how to change a tire on her bike.
Beyond their stellar customer service, New Wheel offers used bikes at a price point most other shops wouldn't bother providing (while also keeping perfectly functional older bikes from ending up in a landfill). However, they do also offer a full line of new bikes.
I was passing through Radford on my bike packing trip and called to see if they had a 29+ tube. The guy on the phone was extremely rude and not helpful at all. I would NEVER take my bike there. Not sure how they stay in business.
my best friend and his dad work there
Repaired my bike quickly and for a reasonable price. Fit a bike rack on my Smart Car that was hundreds less than quoted at another place.
New Wheel is a US Bicycle Store based in Radford, Virginia. New Wheel is located at 1220 E Main St, Radford, VA 24141, USA.
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